Global Contact Centers
FXPrimus maintains dedicated support centers across multiple time zones ensuring continuous client assistance. The primary contact center operates from Cyprus headquarters at Kolonakiou 57, Linopetra, 4103, Limassol. Regional support offices provide localized assistance in Southeast Asia, Middle East, and Africa. Support teams operate during market hours from Monday to Friday. Contact channels include phone, email, live chat, and messaging applications. Multi-language support covers English, Chinese, Arabic, Vietnamese, Indonesian, and Thai. Response times vary based on inquiry type and communication channel.
| Support Region | Operating Hours (GMT+3) | Languages | Response Time |
| Europe | Mon-Fri 07:00-21:00 | EN, ES, DE | < 5 minutes |
| Asia | Mon-Fri 00:00-18:00 | CN, VI, ID | < 5 minutes |
| MENA | Mon-Fri 05:00-19:00 | AR, EN | < 5 minutes |
| Africa | Mon-Fri 08:00-22:00 | EN, FR | < 5 minutes |
Digital Communication Channels
The platform provides multiple digital contact options for client support accessibility. Live chat functions operate through secure SSL-encrypted connections. Email support processes inquiries through dedicated department addresses. Messaging platforms include WhatsApp, Telegram, and LINE integration. Social media channels maintain active response teams during business hours. Digital support includes file sharing capabilities for documentation submission. Automated ticket tracking systems monitor inquiry status.
Priority Contact Channels:
- Live chat (24/5 availability)
- Email [email protected]
- WhatsApp business account
- Telegram support channel
- LINE official account
- Facebook messenger
- WeChat support
Technical Support Structure
FXPrimus implements tiered technical support levels for trading platform assistance. Level 1 support handles general platform inquiries and basic troubleshooting. Advanced technical issues escalate to specialized platform engineers. VPS configuration support provides dedicated assistance for automated trading setups. Platform integration teams assist with API implementation queries. Technical documentation remains accessible through online knowledge bases.Account Management Support
Dedicated account managers provide personalized assistance for qualifying traders. Account support includes trading condition optimization and platform customization. Portfolio managers assist with investment strategy development. Risk management teams provide position sizing and exposure analysis. Account verification specialists handle documentation processing. Support extends to multiple account structures including PAMM services.| Account Type | Manager Access | Response Priority | Additional Services |
| Classic | Standard | Normal | Basic Support |
| Pro | Dedicated | High | Strategy Analysis |
| Zero | Premium | Immediate | Custom Solutions |
Payment Support Services
The platform maintains specialized support for deposit and withdrawal processing. Payment support teams handle transaction verification and processing. Banking specialists assist with wire transfer coordination. E-wallet support provides guidance for digital payment solutions. Cryptocurrency transaction teams handle digital asset transfers. Documentation requirements receive verification through dedicated channels.Regional Office Contacts
FXPrimus operates regional offices providing localized support services. Asian operations center in Malaysia handles Southeast Asian clients. Middle East support operates from Dubai office locations. African support services coordinate through South African facilities. European support centralizes at Cyprus headquarters. Regional teams maintain local regulatory compliance understanding.Corporate Client Services
Specialized support channels serve institutional and corporate clients. Dedicated corporate account managers handle specialized trading requirements. Liquidity provision teams coordinate institutional trading solutions. Corporate compliance support assists with documentation requirements. API integration specialists provide custom solution development. Premium support channels ensure priority response handling.| Service Level | Response Time | Available Channels | Support Hours |
| Standard | < 4 hours | All Channels | Market Hours |
| Premium | < 1 hour | Direct Line | 24/5 |
| VIP | Immediate | Personal Manager | 24/7 |
Educational Support Resources
FXPrimus provides educational support through multiple channels. Trading specialists conduct one-on-one training sessions. Webinar support teams coordinate live educational events. Market analysts provide regular trading insights and analysis. Technical analysis teams assist with chart pattern recognition. Strategy development support offers personalized consultation services.Emergency Contact Procedures
The platform maintains emergency support protocols for critical trading issues. Urgent support channels operate during market hours for immediate assistance. Emergency protocols activate for platform disruption scenarios. Critical issue escalation procedures ensure rapid response deployment. Security incident teams handle unauthorized access attempts. Emergency contact numbers provide direct access to support specialists.FAQ:
FXPrimus provides live chat support 24/5, from Monday 00:00 GMT+3 to Friday 23:59 GMT+3.
Traders can reach account managers through dedicated phone lines, email, or messaging apps, with response times varying by account type (Classic, Pro, Zero).
Yes, FXPrimus provides support in multiple languages including English, Chinese, Arabic, Vietnamese, Indonesian, and Thai through regional support centers.
